Privacy Policy
Effective date: July 25, 2026
OpNest is a service of Op Operations Ltd. OpNest provides appointment-setting services on behalf of the businesses and professionals we work with. OpNest respects your privacy. This policy explains what information OpNest collects when you contact us or an appointment is scheduled, how we use it, and the choices available to you.
Information we collect
We collect only the information needed to schedule and manage your appointment, including:
- Your name, phone number, and email address.
- General location information, such as your city and state or province.
- Information you choose to share with us while scheduling, such as your availability or general coverage needs.
How we use your information
OpNest uses your information to schedule appointments, send appointment confirmations and reminders, coordinate your appointment with the business or professional you are booked with, respond to your questions, and keep records required for our own business and legal obligations. We do not use your information for advertising or profiling.
How we share information
OpNest does not sell or rent your personal information. We share your scheduling details — such as your name, phone number, and appointment time — with the business or professional your appointment is booked with, so they can conduct your consultation. Beyond that, we share information only with service providers who help us operate — for example, our scheduling and messaging providers — and only to the extent needed to perform those services, or where required by law.
Text Messaging (SMS) Policy
OpNest sends text messages solely to confirm and remind customers about scheduled appointments. This section explains how our text messaging program works.
Consent. When an appointment is booked through OpNest, our representative will ask for your consent over the phone to send appointment-related text messages. By providing your phone number and agreeing during that call, you consent to receive these messages from OpNest.
Types of messages. We send only transactional, appointment-related messages — specifically appointment confirmations and reminders. OpNest does not send marketing, promotional, or advertising text messages of any kind.
Message frequency. You can expect approximately 1–3 messages per scheduled appointment.
Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.
Opting out. You may opt out at any time by replying STOP to any message; after you reply STOP, you will receive no further texts from OpNest. For help, reply HELP or contact us at op@opoperations.org or 519-835-5308 (Canada) / 425-469-0140 (US).
Privacy of your number. OpNest does not sell, rent, or share your phone number or personal information with any third parties or affiliates for marketing or promotional purposes. Your information is used only to arrange and manage the appointments you requested.
Effective date: July 25, 2026
Data retention and security
We keep your information only as long as needed for the purposes described in this policy or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask OpNest to correct or delete your personal information, or to stop contacting you, at any time by emailing op@opoperations.org or calling 519-835-5308 (Canada) / 425-469-0140 (US). You may stop appointment text messages at any time by replying STOP.
Children's privacy
Our services are intended for adults. OpNest does not knowingly collect personal information from children under 13.
Changes to this policy
If we update this policy, we will revise the effective date above and post the current version on this page.
Contact us
OpNest, a service of Op Operations Ltd.
Barrie, Ontario, Canada
op@opoperations.org
Canada: 519-835-5308 · US: 425-469-0140